» Pass Guarantee

Pass Guarantee

At CMFAS Academy, we are so confident in our products that we offer you the Pass Guarantee. All candidates who have purchased the Silver Plan (or higher) are automatically covered. The spirit of the Pass Guarantee program is such that if the candidate does his/her best having consumed all the help we have given and yet fail the exam, we will reimburse the retest fee for first claim, or refund for the second claim. No prior application is required. Pass Guarantee will not apply during extensions that were given with compliments.

3 Conditions for Pass Guarantee

1. You must use all the products available in your plan i.e. Practice Questions, E-Learning, Mathathon* (*for Gold/Diamond)

2. Clear at least 90% of the practice questions

To "clear" a question means to have answered it correctly at least once. In other words, the number of questions that you have never gotten correctly before must be lower than 10%.

3. You have put in your best effort and is in good standing

Your claim will be denied if:

- You have clicked through the practice questions blindly in quick succession in a bid to meet the Pass Guarantee conditions without truly learning.
- You failed the exam due to any reason causing you not being able to submit all answers normally (e.g. late/no-show/technical issue/ended exam prematurely).
- You have used the wrong or outdated study guide / textbook to prepare for the exam.
- You have poor English proficiency.
- You have taken the exam having done no revision or any learning activity in your account within the 24 hours leading up to your exam.
- You filed a claim longer than 3 months from the date of your failed attempt.
- You have consumed external materials (e.g. mock questions in PDF files) that could be defective or misleading.
- You have violated our T&C or EULA (e.g. account sharing, massive copying of content).
- You have not reasonably prepared enough for your re-test despite given extra resource (e.g. not much consultation with online mentor after upgrade).
- Your plan had expired before the exam day.
- Your plan or its upgrade/extension was not paid for in full (i.e. given, upgraded or extended on goodwill), except if the upgrade to Diamond plan was opted for under the Pass Guarantee.
- You will no longer retake the exam.


What should I do if I meet the conditions but fail the exam?

In such an unfortunate event, please submit the claim form here. We will reimburse you the re-test fee capped at US$200 (S$200 if plan purchased before 1 Feb 2025, or otherwise capped at SGD$260), or you can opt to upgrade to Diamond Plan without any top-up.

In the very unlikely event that you were to fail again, you'll end up getting back 100% of what you have paid for the main plan.


Example A:

John bought the Gold Plan price for US$399.
He fails the exam despite having satisfied all the conditions. He pays the re-test fee of S$285 before filing the claim, and receives the reimbursement of S$260 (capped).
John unfortunately fails the next qualifying attempt. He will receive the balance remaining, which is $399 - US$200 = US$199.

Example B:

Jane bought the Diamond Plan for US$1000.
She failed the exam despite having satisfied all the conditions. She paid the re-test fee of US$150 and was reimbursed in full.
Jane unfortunately fails the next qualifying attempt. She will receive the balance remaining, which is US$1000 - US$150 = US$850.

Example C:

Jenny bought the Silver Plan for US$299.
She failed the exam despite having satisfied all the conditions. She paid the re-test fee of US$120 and opted to upgrade to Diamond Plan instead of receiving the reimbursement.
Jane unfortunately fails the next qualifying attempt. She will receive a full refund of what have been paid for the main plan (US$299, in this case).