» Pass Guarantee

Pass Guarantee

At CMFAS Academy, we are so confident in our products that we offer you the Pass Guarantee. All candidates who have purchased the Silver Plan (or higher) are automatically covered. The spirit of the Pass Guarantee program is such that if the candidate does his/her best having consumed all the help we have given and yet fail the exam, we will reimburse retest fee or even refund. No prior application is required. Pass Guarantee does not apply during extensions that were given with compliments.

3 Conditions for Pass Guarantee

1. You must use all the products available in your plan i.e. Practice Questions, E-Learning, Mathathon* (*if applicable)

2. Clear at least 90% of the practice questions

To "clear" a question means to have answered it correctly at least once. In other words, the number of questions that you have never gotten correctly before must be lower than 10%.

3. Acts in good faith and be Fit and Proper

Your claim will be denied if:

- You have clicked through the practice questions blindly in quick succession in a bid to meet the Pass Guarantee conditions without truly learning.
- You failed the exam due to any reason causing you not being able to submit all answers normally (e.g. late/no-show/technical issue/ended exam prematurely).
- You have used the wrong or outdated study guide / textbook to prepare for the exam.
- You have poor English proficiency.
- You have taken the exam having done no revision or any learning activity in your account within the 24 hours leading up to your exam.
- You filed a claim longer than 3 months from the date of your failed attempt.
- You have consumed external materials (e.g. mock questions in PDF files) that could be defective or misleading.
- You have violated our T&C or EULA (e.g. account sharing, massive copying of content).
- You have not reasonably prepared enough for your re-test despite given extra resource (e.g. not much consultation with online mentor after upgrade).
- Your plan had expired before the exam day.
- Your plan or its upgrade/extension was not paid for in full (i.e. given, upgraded or extended on goodwill), except if the upgrade to Diamond plan was opted for under the Pass Guarantee


What should I do if I meet the conditions but fail the exam?

In such an unfortunate event, please submit the claim form here. We will reimburse you the re-test fee (capped at $200), or you can opt to upgrade to Diamond Plan without any top-up.

In the very unlikely event that you were to fail again, you'll end up getting back 100% of what you have paid for the main plan.


Example A:

John bought the Gold Plan price for $399.
He fails the exam despite having satisfied all the conditions. He pays the re-test fee of $215 before filing the claim, and receives the reimbursement of $200 (capped).
John unfortunately fails the next qualifying attempt. He will receive the balance remaining, which is $399 - $200 = $199.

Example B:

Jane bought the Diamond Plan for $1000.
She failed the exam despite having satisfied all the conditions. She paid the re-test fee of $150 and was reimbursed in full.
Jane unfortunately fails the next qualifying attempt. She will receive the balance remaining, which is $1000 - $150 = $850.

Example C:

Jenny bought the Silver Plan for $299.
She failed the exam despite having satisfied all the conditions. She paid the re-test fee of $120 and opted to upgrade to Diamond Plan instead of receiving the reimbursement.
Jane unfortunately fails the next qualifying attempt. She will receive a full refund of the main plan ($299).